6 head-turning stats from Salesforce’s ‘State of the Connected Consumer’ report

6 head-turning stats from Salesforce’s ‘State of the Connected Consumer’ report

Written by Colin Withers on November 23, 2016

Last month, Salesforce released their 'State of the Connected Consumer' report which surveyed more than 7,000 consumers and business buyers to help marketers understand how today’s hyper-connected world has changed customer behaviour.

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The rise of customer experience: a 2016 reality

Written by Richard Marcil on November 26, 2015

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The path to loyalty: Why fixed goal structures encourage customer participation

Written by David R. Kille on March 10, 2015

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Disney’s big data play…does it serve customer experience?

Written by Jason Dojc on January 6, 2015

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Why your B2B sales and marketing strategies are losing you customers – and how you can fix them

Written by Ariad Communications on October 10, 2014

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Experience design as a strategic mindset. How to debunk the vanity titles and use logic instead!

Written by Ariad Communications on July 25, 2014

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The customer journey is more complex… or is it?

Written by Jason Dojc on July 14, 2014

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The Knorr Kitchen Academy gets cooking

Written by Carolyn O'Grady on June 5, 2014

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It’s time to pull the digital marketing lever harder

Written by Richard Marcil on April 11, 2014

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Is your customer experience like a 60m long, 10-level access ramp?

Written by Ariad Communications on March 28, 2014

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The Subway is Making me Late and Here’s Proof

Written by Jason Dojc on December 12, 2013

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Corporate transparency

Written by Ariad Communications on January 28, 2013

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Where do the best ideas come from?

Written by Deb Smyth on September 24, 2012

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Mining for insight: Going the extra mile to understand customers

Written by Ariad Communications on July 31, 2012

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The customer experience gap: digital to retail

Written by Frank Cristiano on June 12, 2012

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How one upstart banked on brand experience to win customers over

Written by Baron Manett on May 23, 2012

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Grande central: Building piping hot brand experiences

Written by Baron Manett on April 19, 2012

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Attention brand marketers… it’s what’s inside that counts

Written by Baron Manett on March 14, 2012

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